1. Introduction

At GOLT GROUP INTERNACIONAL SL, we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit our website or use our services. It also explains your rights regarding your personal data and how you can exercise them.

2. Data Controller

GOLT GROUP INTERNACIONAL SL

Address: Penalva, 1-4, DC
Phone: (+34) 687 68 43 55
Email: agencia.asia@lomgroup.es
CIF/NIF: B56517014

If you have any questions about this policy or how we handle your personal data, you can contact us through the means provided above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact details: Name, address, email, phone number.
• Financial information: Payment and billing details (if applicable).
• Browsing data: IP address, geographical location, device information, browser type, pages visited, time spent on the site, and other usage metrics.
• Voluntarily provided information: Data you provide when completing forms, subscribing to newsletters, or participating in surveys.

4. Purpose of Data Processing

We use your personal data for the following purposes:

• Service delivery: To manage your bookings, requests, or contracted services.
• Customer support: To respond to your questions, complaints, or information requests.
• Marketing and communications: To send you commercial information about our products and services (only if you have given your consent).
• User experience enhancement: To analyze the usage of our website and optimize its performance.
• Legal compliance: To fulfill our legal and tax obligations.

5. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Execution of a contract or pre-contract.
• Compliance with a legal obligation.
• Explicit consent of the data subject.
• Legitimate interest of LomGroup to improve our services.

6. Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected. Once these purposes have been met, the data will be securely deleted, unless there is a legal obligation to retain them.

7. Data Sharing with Third Parties

Your personal data will not be shared with third parties, except in the following cases:

• Service providers necessary for the operation of our website or the provision of our services (e.g., web hosting providers, payment platforms).
• Legal authorities, if necessary to comply with a legal obligation.
  In all cases, we ensure that these third parties comply with applicable data protection regulations.

8. User Rights

As a user, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, provided there is no legal obligation to retain it.
• Restriction: Request limitation of the processing of your data in certain cases.
• Portability: Request the transfer of your personal data to you or another controller.
• Objection: Object to the processing of your personal data based on certain legitimate interests.
• Withdraw consent: At any time, if the processing of your data is based on your consent.

  To exercise any of these rights, you can contact us at agencia.asia@lomgroup.es. You also have the right to lodge a complaint with the data protection supervisory authority, such as the Spanish Agency for Data Protection (AEPD).

9. Data Security

At LomGroup, we implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. However, no system is completely secure, so we cannot guarantee the absolute security of your data.

10. Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience. For more information on the use of cookies and how to manage them, please refer to our Cookie Policy.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes or our data processing practices. We recommend reviewing this page periodically to stay informed.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please feel free to contact us:

Email: agencia.asia@lomgroup.es
Phone: (+34) 687 68 43 55